Returns Policy

Summit XPS, a Swartland Company

Head Office:
Harry Alexander Crescent, Atlantis, Cape Town
T: +27 (0) 86 110 2425
F: +27 (0) 21 577 3204

At Summit XPS, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

If you need to exchange an item for the same product, send us an email at info@summitxps.co.za or contact our Head Office at +27 (0) 86 110 2425. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

5. Non-Returnable Items

Certain items are not eligible for return, including:
– Items not in their original condition, damaged, or missing parts for reasons not due to our error.
– Items returned more than 30 days after delivery.

6. Contact Us

If you have any questions on how to return your item to us, please contact us at:
T: +27 (0) 86 110 2425
F: +27 (0) 21 577 3204
E: info@summitxps.co.za